AI Email Automation That Gives the Restoracy Hours Back Every Day
The Restoracy supports nursing home operations, which means managing a steady flow of email throughout the day. Vendor communication, administrative requests and other messages required regular review and response, taking valuable time away from other priorities.
The Restoracy saw an opportunity to use AI to make the process more efficient and partnered with EXOS to put that idea into practice.
The Challenge
Email had become a time-consuming part of the team’s daily workload.
With hundreds of messages coming in, employees were spending significant time reviewing emails, determining what required action and preparing responses. The Restoracy wanted to use AI to make that process more efficient while keeping the solution aligned with its existing environment and security needs.
The Solution
EXOS worked with Restoracy to understand the team’s email process and identify where AI could make an immediate impact.
We built an AI-powered workflow that reviews incoming emails and prepares draft responses for the team at set points throughout the day. This AI email automation allows employees to move through their inbox more efficiently while keeping communication moving.
EXOS also helped configure the Microsoft environment around security best practices, creating a strong foundation for Restoracy’s continued use of AI.
The solution was designed around the way Restoracy already works, making AI a practical part of the team’s day-to-day operations.
“Working with the EXOS AI team was easy from the start. They brought great ideas for how we could use AI in a way that fit our team, while also helping us stay secure. We’re now saving one to two hours every day, which gives us more time to focus on our patients and the people who care for them.” — Kara Riddell, Controller, Restoracy
AI Email Automation Impact
The AI workflow saves Restoracy one to two hours every day by reducing the time spent reviewing emails and preparing responses. That additional capacity gives the team more time to focus on other priorities while maintaining consistent communication throughout the day.
The project also gives Restoracy a strong foundation for expanding its use of AI and identifying additional opportunities to improve how work gets done across the organization.
