Engineering Precision: A Long-Term IT Partnership with DB Engineering
DB Engineering, a specialized engineering firm, has been partnering with EXOS IT since 2016. What began as a small-business collaboration evolved into a trusted, long-term partnership. Over the years, EXOS IT has provided DBE with comprehensive IT services, enabling them to focus on their engineering work while we manage their technology needs.
The Challenge
In the early stages of their business, DB Engineering was a growing company in need of reliable managed IT support. Like most small and medium-sized companies, a dedicated IT department was too expensive and challenging commitment for ownership to make. Instead, they relied on internal staff whose time was better spent focused on daily duties. They were often waiting for IT help when someone had time; relying on whoever was available. This led to inconsistent support, unresolved issues, and frustration over inability to plan or improve long-term systems.
Their first approach to managed IT was “break-fix”, reacting to issues as they occurred, resulting in unplanned downtime and inconsistent expenditures. Leadership was frustrated with spending resources for IT and not feeling those investments were efficiently realized.
They also relied on industry-specific tools such as CAD software and dedicated servers but lacked the technical expertise to keep these systems optimized.
DB Engineering needed more than just someone to streamline their systems. They needed a trusted partner who could manage their entire IT infrastructure, from day-to-day operations to long-term strategic guidance.
Managed IT Solution
EXOS IT became DBE’s managed IT provider, taking over the day-to-day management of their technology systems. This move allowed DBE’s engineers to focus on what they do best—engineering—without being bogged down by IT challenges.
One of the first steps was helping DBE upgrade their IT infrastructure, which included managing equipment procurement. DBE needed specific high-performance computers for their engineering work, and EXOS IT was able to assist with procuring these assets at competitive rates. This was an important move to ensure that their equipment met the performance demands of their engineering projects.
EXOS IT also became an integral part of DBE’s ongoing IT strategy. We worked with them to advise on the best technology investments, helping them understand the long-term benefits of things like server upgrades and software updates. This guidance empowered DBE to make smarter decisions about their technology, ensuring they were always aligned with industry standards.
“EXOS IT has been a trusted partner for years. We don’t have to worry about our technology anymore—they manage it all, from equipment procurement to software updates. Their expertise has been invaluable in making informed decisions about our technology and infrastructure.” – RACHEL DOBA, PRESIDENT OF DBE
We also took responsibility for their IT maintenance, performing regular updates, ensuring security, and managing the servers that were integral to their operations. DBE no longer had to worry about their technology; they could simply trust EXOS IT to keep everything running smoothly.
Last, the implementation of the EXOS Cybersecurity stack of tools provided the DBE team the in-depth defense they need to protect the team and company from threats today and the emerging threats of tomorrow.
The Outcome
Our long-standing relationship has given DBE the peace of mind that comes with knowing they have a reliable IT partner. They trust us to handle all aspects of their IT infrastructure, from recommending and procuring the right hardware to providing continuous support and guidance on technology investments.
The ongoing support has allowed DBE to remain focused on their core business of engineering, all while their technology continues to evolve alongside their needs.