The Indiana Health Care Association (IHCA), the state’s largest advocate for skilled nursing, assisted living, and independent living communities, faced unreliable IT support, poor vendor communication, and gaps in cybersecurity. Early in 2025, IHCA issued an RFP seeking a Managed IT partner who could deliver reliable response times, proactive oversight, and a defense-in-depth security approach. After demonstrating local presence, communication expertise, healthcare experience, and stability, EXOS was selected. This partnership has since transformed IHCA’s technology operations, ensuring smooth day today service and strategic guidance.
The Problem
When IHCA’s prior provider struggled to meet service expectations, the Association endured delayed response times, inconsistent updates, and no regular review meetings. Cybersecurity practices were minimal—there was no structured training or threat awareness program—and vendor coordination across networking, backups, and domain services was fragmented. As a result, IHCA leadership spent unnecessary time coordinating IT issues and vendors.
The Solution & Process
EXOS implemented a structured engagement model centered on three pillars:
- Regular Communication: We established monthly review meetings with IHCA leadership to align on priorities, track open tickets, and ensure accountability, replacing ad hoc updates with a predictable cadence.
- Cybersecurity Enablement: To address their cyber‑side concerns, we rolled out our full defense-in-depth solution, including ongoing cyber‑awareness training covering phishing recognition, password hygiene, and incident reporting. These sessions equipped staff with practical skills to identify and escalate threats.
- Vendor Management Simplification: EXOS became the single liaison for all third‑party providers, coordinating patches, escalations, and projects on IHCA’s behalf, reducing administrative overhead.
“EXOS transformed our technology experience, from ticket submission to strategic planning. Their local team is on‑site within hours, and their cybersecurity training has been invaluable.” — Erin Weliver, Director of Finance and Administration, IHCA
The Outcome
Since partnering with EXOS, IHCA has seen a marked improvement in responsiveness and overall confidence in its technology environment. All concerns raised during onboarding were fully addressed, creating a stable foundation for operations. EXOS’s cybersecurity support, including regular staff training on phishing and password best practices, has significantly strengthened IHCA’s security posture. Their vendor management assistance ensures all third party partners are coordinated seamlessly, while proactive infrastructure management (timely laptop replacements and routine environment reviews) keeps systems reliable. IHCA leadership consistently praises EXOS’s responsiveness and expertise and continues to rely on these services today.